Onboarding and Troubleshooting

If you have been placed on the BrAC Check monitoring program, you will want to ensure compliance with program rules by doing the following:

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STEP 1:  Remove the BACtrack unit from its case and begin charging the unit using the mini-USB charger that was included (at full charge the pulsing blue light will become a solid blue light).  To keep your device charged, plug it in every other night.  Failure to keep your BACtrack unit charged may result in a missed check-in breath test which prompts automatic alert messages to the monitoring party/parties involved.

 

STEP 2:  Download the FREE VCheck24 Smartphone Monitoring App to your Smartphone.  To find the app, search the Google Play or App Store for “VCheck24.”

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The App icon looks like this:  

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VERY IMPORTANT:  Make sure Bluetooth is turned ON in the settings of your Smartphone.

 

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STEP 3:  Contact your assigned supervision officer or send an email to contactus@vcheck24.com or call our office (M-F 8am – 5pm) at 833-824-3257 to request the activation TEXT.  This text must either come from us or directly from your supervision officer or agent.

 

STEP 4:  Once your text is received, click the activation link and follow the directions as prompted within the VCheck24 app to perform your enrollment VCheck.  Make sure you select “ALLOW” when any prompts appear.  If you open the app and it asks for a “unique code,” simply click on the link within your text message once again.

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STEP 5:  Once you have completed your enrollment VCheck, you must complete an initial BrAC Check.  Start by hitting the button on the bottom right corner of the app Home screen. 

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This will initiate your first BrAC test.  Follow the in-app instructions to complete your test.

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NOTE: Make sure to TURN THE BACTRACK DEVICE ON by pressing and holding down the button below the "blow hole."  Your phone will connect automatically.

 

STEP 6:  Send an e-mail to your agent or contactus@vcheck24.com (or call 833-824-3257) to let us know you have completed your initial enrollment test.

 

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Do’s, Don’ts and Frequently Asked Questions

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• DO - ONLY use the VCheck24 Monitoring App with your BACtrack device

• DO - perform your initial enrollment test AS SOON AS you receive the device

• DO - make sure you remember your breath testing times (if you have a set schedule)

• DO - take good care of your BACtrack device.  It is expensive and you don’t want to

       have to buy another one

• DO - keep your BACtrack device charged at ALL times

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• Don’t - block the camera while you are performing a test. 

• Don’t – wear hats or sunglasses while performing your breath test 

• ​Don't - allow a friend or family member to provide any breath tests for you.  The VCheck24 Monitoring System employs advanced facial recognition and voice matching technology.  Any violation of the program is reported to the court.

• Don't - blow smoke into the device or perform a breath test while eating or drinking 

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Question: What happens if I fail a breath test or miss a breath test?
Answer:  An alert will be sent to the monitoring party / parties informing them of the alert.  If you have failed a test, you will receive notification on your Smartphone to provide further breath tests.  You must do so.

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Question: Who sets the check-in schedule and how can I change it?
Answer:  Your check-in / testing schedule was set upon program initiation by the monitoring party.  We can only accept testing time/schedule adjustments from the court / your monitoring authority.  They can contact us by e-mail (contactus@vcheck24.com) or by phone (833-824-3257).

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Question: What if the BACtrack device gets lost or broken?
Answer:  You will have to contact us for a new device and to re-enroll in the program.  The device must be purchased from VCheck24 and you will be charged $110 for re-enrollment and re-activation