Onboarding and Troubleshooting
Tips for Program and App Setup and Maintenance
If you have been placed on the VCheck24 monitoring program, you will want to ensure compliance with program rules by doing the following:
1) Once you receive the app install link via text (and/or email), download the app right away and follow the in-app instructions for setup
2) ALL APP PERMISSIONS MUST BE SET TO "ALLOW" AND LOCATION PERMISSION MUST BE SET TO "ALWAYS ALLOW"
3) When performing all check-ins, keep your face in the center of the frame at all times, speak clearly, and DO NOT CLOSE THE APP or allow your phone to go into sleep mode for at least 1-2 minutes following every VCheck. Never force close or swipe away the VCheck24 app for the entire duration of your program term.
4) When prompted to say two words during your VCheck, you must say those exact two words
5) Ensure that your smartphone is fully up to date on operating system updates. If you're uncertain, go into your settings and check for system updates.
6) Be sure to have a wifi or cellular connection when performing VChecks
7) Within the VCheck app permissions, you may want to change the Push Notifications setting to PERSISTENT as opposed to the default which is TEMPORARY. This way, any app notifications will not be missed.
Onboarding Videos (iOS and Android)
iOS Onboarding Video Tutorial
Android Onboarding Video Tutorial
Tips and Troubleshooting
MANDATORY:
• Always keep your phone powered on
• Always keep your phone on your person
• Never force close the VCheck24 app – You must always keep it open in the background
• Disable Battery Saver mode
• Disable Do Not Disturb mode
• Automatically connect to Wi-Fi when home
Changing your app permissions or disabling location on your phone is a program violation. Your supervising agent will be notified by the VCheck24 system and this will be reported to the court.
RECOMMENDED:
• To avoid missing Vcheck or chat message notifications, do not set your phone on vibrate or silent, and change your banner
notification setting to Persistent.
TROUBLESHOOTING if you run into an issue:
• Reboot your phone (turn it completely off, then on again)
• Check your phone settings to ensure that location is enabled
• Check the VCheck app settings to make sure that all permissions are allowed and that cellular data is enabled
• Check to see if your phone requires a system update (periodically, Android and Apple update their operating systems and this
needs to be done to maintain the most up-to-date operating system)